FAQ (Frequently Asked Questions)
Do you make custom decals?
Sorry, we do not make custom decals at this time.
Will you make me a decal using a cartoon character or sports team logo?
Most cartoon and comic book characters are copyrighted, as are the logos of sports teams. DecalByUs.com will not reproduce these without written permission from the copyright holder. We are aware that on some internet sites (such as ebay), these types of decals are sold, but the company or person selling them is doing so illegally and is engaging in copyright infringement. DecalsByUs.com sells only original designs and will not does not knowing infringe on a registered copyright.
What color is the background?
DecalsByUs.com sells single color computer cut vinyl decals and car stickers, which means that the background is removed leaving only the image. They are applied with an application tape and give the appearance of being painted on when applied. Only the decal image pieces will remain on the surface. We use the same vinyl material that is used for outdoor signs and vehicle graphics with outdoor durability of six years.
How do you size decals? Is the size listed the width or the height?
The size for each Sticker and Decal is listed on the product page by width first, and then height. So if the size listed is 8" x 5", then the size is 8" wide and 5" high.
Do you have a catalog?
We use our online catalog as our visual and don't offer a printed catalog of our car and truck window decals and stickers. New decals are added regularly and it would be impossible to keep up in print. Please visit often to see our newest additions.
How long will it take to receive my order?
Decals and orders are mailed out in one to two days of receiving your order. We do not maintain any stock decals. Each decal order that we receive is custom cut when we receive the order. Note: We do ship on Saturdays, Sundays, or Holidays.
Where can I get A DecalsByUs.com coupon code?
DecalsByUs.com often sends out promotional discount and free shipping codes with orders. You can also check our Facebook page, https://www.facebook.com/pages/DecalsByUscom , and our Pinterest page, http://www.pinterest.com/DecalsByUs , for regularly posted promotions and discount codes. You can also subscribe to our newsletter to keep up to date on our latest sale, promotions, discount codes, and to keep informed about our newest decal designs.
How is my order shipped?
All orders are shipped United States Postal Service. Smaller decal orders are usually sent in craft envelopes, larger decal and sticker orders in boxes.
How much is shipping?
All orders are shipped by United States Postal Service. Shipping cost vary by the total weight of decals ordered. The average shipping and handling cost of most orders is $1.00 to $1.95 for USPS first class shipping. Priority Mail shipping is also available for a slightly higher cost. International and Canadian shipping is available for a slightly additional fee.
My order shipped, why didn't I get a tracking number with my shipping confirmation email?
In order to keep prices as low as possible, most orders are shipped without tracking numbers. Some larger decal orders and all Priority Mail orders are shipped with tracking numbers. Most orders take 3 to 5 business day to arrive, and if you have not gotten you order after 7 days, you can contact us at email@example.com for a replacement.
Can I put my decal on the inside of the window?
By default, the decals and stickers are cut to be applied to the outside.
Do you offer different sizes than the ones listed?
Sorry, we only make decals in the sizes listed.
Do you have other colors that the ones listed?
Sorry, no. Available colors are listed with each decal.
Will my rear window defroster or wiper blade hurt the decal?
The rear window defroster will not hurt the decal. The defroster does not get hot enough to melt the vinyl decal. If you have a rear window windshield wiper and you may want to apply the decal in the top center or in a corner out of reach of the wiper blade as the decal may start to peel in the small detailed areas and will also wear your blade out if you use it a lot.
Do you make multi-color decals?
The decals that we sell are single color vinyl cut out decals. Sorry, we do not offer multi-color decals.
Can I design my own decal?
Sorry, not at this time.
I only need lettering. Can I order a text decal without any artwork?
Sorry, not at this time.
Do you ship C.O.D.?
DecalsByUs.com does not accept C.O.D. orders. Our company accepts most major credit cards and PayPal through our online catalog.
How will I know when my order has shipped?
When the shipping labels are printed and the decals are packaged for mailing you will receive a shipping confirmation notice in your email at the email address provided when you placed the order. In order to keep costs as low as possible, smaller orders are usually sent without tracking. If you don't receive the shipping confirmation, the email was returned to us "undeliverable" due to an invalid email address being provided when the order was placed.
What if I received a shipping confirmation but I never received my order?
If you received a shipping confirmation email and you haven't received your order within ten business of the original shipping date please contact us by email at firstname.lastname@example.org and let us know so a replacement can be sent. DecalsByUs.com is not responsible for orders not received after 30 days.
How do I cancel an order already placed?
If you need to cancel an order that has already been placed you can call us during customer service hours or send an email. Be sure to include your order number and the reason that you want or need to cancel the order. DecalsByUs.com is forced to charge a 25% cancellation fee on decal orders that are canceled after the close of business on the day the order is placed. If the order is canceled before the close of business and on the same day it was placed there will be zero cancellation fees.
What do you do with customer information?
DecalsByUs.com does not sell or share any information with anyone at any time for any reason. All of the information that you provide is used for business with DecalsByUs.com only. We want you to feel safe and secure when doing business with us.
What is your return policy?
We want you to be happy with your decal purchase and will work with you any way that we can to make sure you get the decals that you want. We cannot be responsible for customer errors made when ordering or incorrect application, however it you feel there is any defect in material, quality, or damage during shipping, we do offer a replacement or a refund minus 25% of the order total. Return the decal to us in the original condition and a refund or replacement will be issued. Decals should be returned within 30 days for refund or exchange.
What if my decal contains an error?
If the decal contained an error, please check your order to make sure that the information you provided when you placed the order is correct. If the error is our fault we will gladly mail out a replacement at no charge. Please email us email@example.com if there is a problem with your order.
Do you have bulk order prices?
If you want to place an order for a large quantity of one or more decal designs, the pricing will depend on the design, size and quantity ordered. To receive discount pricing please email the information for the decals, design, size and quantity to firstname.lastname@example.org. When the information is received you will get a reply email which will include pricing and ordering information.
Do the decals adhere to canvas fabric?
Our decals do not adhere to cloth, leather, fabric, or canvas.
What type of surfaces do the decals stick to?
Our Decal and stickers can be applied to most smooth, rigid surfaces such as windows, vehicle bodies, boats, metal, most plastics, fiberglass, mailboxes, picture frames, mirrors, aluminum, motorcycles etc. Just make sure that you clean the area well as the decals will not adhere to a surface that is dusty or dirty. You can wax over the decals after they have been applied, but a surface that is already waxed may prevent the decal from adhering properly.